Frequently Asked Questions

Everything you need to know about shopping for your little ones at KidsCity.in

What is the typical delivery timeline for orders?

We typically process and ship orders within 24-48 hours. Depending on your location in India, you can expect delivery within 3 to 7 business days.

How do I ensure I pick the right size for my child?

Each product page features a detailed size chart with measurements in inches and centimeters. We recommend measuring your child's current well-fitting clothes to compare against our guide for the best fit.

What is your return and exchange policy?

We offer a hassle-free 7-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.

Are the fabrics used safe for sensitive newborn skin?

Absolutely. At KidsCity.in, we prioritize comfort by using premium, breathable cotton and hypoallergenic fabrics that are gentle on delicate skin and free from harsh chemicals.

How can I track the status of my shipment?

Once your order is dispatched, we will send a tracking link via SMS and email. You can also track your package directly through the 'My Orders' section on our website.